Send it back

You cannot fix a communication problem by ignoring it.

The first time I experienced communication problems at work was at my afternoon job in high school. I had a boss who would tell me to do something, I would go do it, and then she would freak out asking me why I did what I did.

She actually made me feel crazy.

I talked with my careers teacher who had arranged for me to get this position (for school credit) and she recommended that I take notes during the conversation and either read them back to my boss afterwards as in “I understand you want me to do x, y, z” or email that statement back to her.

It felt really weird to do that at first, but what happened next was a game changer. My boss would correct where I heard something different from what she was trying to say or approve of my interpretation. It pretty much eliminated those weird melt downs after I completed tasks.

I don’t know why people communicate differently or why we hear what we want to hear, but I do know there are plenty of opportunities we can work on our communication together and get better.

I’m glad I had that experience early on to send back my notes for confirmation because it helped me prepare for future communication barriers.

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What is something you’ve done to build better communication and understanding with your team?

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Author: Kristina H. Minyard, SHRM-CP, PHR

My goal is to challenge the way we view, measure, and utilize HR and recruiting in a positive and encouraging way. I love working in HR and value the network of HR professionals that I also call friends. I'm always learning from my fellow HR pros and find comfort in their expertise. I'm an active member of my local SHRM chapter (NASHRM) and a total HR enthusiast! My HR related knowledge is a mix of recruiting, retaining, engaging and just plain helping people discover their passion. I'm a follower of Christ, Wife, Mom, Corporate Recruiter, Blogger, problem solver, runner, Sports FANATIC & Razorback surviving amongst the [crimson] tide! You can find me on twitter & Instagram: @HRecruit Snapchat: kminny32 Google+: https://plus.google.com/+KristinaMinyard LinkedIn: http://www.linkedin.com/in/kristinahutto/ Thoughts here (and on all my social media channels) are mine and do not represent the thoughts/beliefs of my employer. Why would I name my blog HR Pockets? Read about it in my first post years ago!!

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