Completely for fun here’s a rumor I had to deal with at the restaurant I told y’all I was waiting tables for: “She’s a spy from corporate”… Corporate sent me, little ol Kristina, into a restaurant in little ol Decatur, AL to spy on them? Whoooooaaaaa. As the new kid I found it humourous. As an employee trying to do a job I found it frustrating. As an HR professional I found it heartbreaking. I immediately wondered what kind of situation I could’ve signed up for. Are things bad enough in your organization that people assume the new kid on the block is a spy? to clean things up? To shut things down? To rat people out? To change things, for the better or even the worse? What kind of culture have you shaped that has people fearing a corporate mole when someone poses a solution to a problem? I can’t face day-to-day situations and turn my “HR” off, no matter where I am. It may be a curse… I don’t know, lol.
It has me thinking about culture and where us HR professionals get it wrong… We tend to be in situations where we wait until everything about our culture goes wrong before we find a solution. We are very much reactive in defining culture and we should take a look at our goals there again and see how effective that is. Now I know we don’t all have an opportunity to build culture from the ground up, but I see a lot of situations where an HR pro comes in and identifies the need to change the culture, but waits for something to blow up to get buy in on the idea. Don’t do that! You take responsibility and start making things happen… pitch it better to the higher-ups, make sure the higher-ups believe it and support it. Be an example. If you know me you know that I’m an advocate for the 5 love languages and the theme in the book is really based around making a difference starting with yourself… If you continue to throw tantrums no one takes you seriously, if you start to implement what you know it is going to take and behave the appropriate way people will see the results. That is taking on a huge role, but the ROI is worth it. I can tell you this though, if you wait until half your staff believes that there is a spy from corporate to clean up the culture… you’re in big trouble.